Help Desk Support is Just a Call Away
Count on IST for 24 Hour Help Desk Support
When it comes to Help Desk support, IST is just a phone call away. We offer full-service 24 hour support nationwide, 365 days a year. Our staff is factory trained on every solution IST offers and is focused on getting you the support you need to resolve your issues quickly.
IST knows that every restaurant is unique. That’s why we customize our Help Desk agreements so that you can receive exactly the level of support you require. Our sales staff will tailor each agreement to your expectations, whether you are looking for per-call or contract service.
Never get an answering service or a machine again. IST’s support is always live and available to help get you up and running in no time!
Full service Help Desk support includes:
- Support availability 24 hours a day, 7 days a week, 365 days a year
- Live support staff at all times
- Bilingual support (Spanish and English)
- Computerized call tracking
- A running history of support for your site to assist in future calls
- A computerized knowledge base of all past problems and solutions to assist support technicians in resolving your issue quickly
- Fully trained support staff that understand and employ troubleshooting and diagnostic techniques to help get you back online
