From massive multi-site, multi-technology enterprise-level rollouts to elegant small business service solutions, IST is the premier provider of technology services for the restaurant and retail industries. Over the past twenty years we have developed an advanced matrix of service offerings backed by detailed process structures and comprehensive methodologies to ensure the highest level of quality and professionalism in Installations, Onsite Service, Depot Repair, Help Desk, Managed Services, Warehousing, Staging, Rapid Equipment Deployment, and Project Management

IST has over a hundred full-time field technicians managing a network of rigorously selected and trained technology partners. Our field teams are strengthened by a support staff of Executive Leadership, Regional Managers, Service Delivery Managers, Project Managers, Project Coordinators, and Trainers.

Our Project Managers provide a single point of contact into the most successful locally-deployed service delivery teams in the industry.  IST can deploy to any site, anywhere in the United States, within hours.

Jacob Horwitz, President & CEO

Digital Menu Board

Case Study: Burger King Digital Menu Board Installation Project

Read about our work on this project at Digital Signage Today magazine! In the largest effort of its kind to date, IST recently installed over 26,000 digital menu boards at over 6500 Burger King locations in just 18 weeks. Locations vary, but a typical install required deinstallation; site preparation (spackle and paint); wiring; mounting and cabling for four 46” TV’s; network configuration for software integration; and back-office controller installation with supporting wall hardware.

Throughout the project, IST’s PM team has met rigorous scheduling requirements and developed a process for real time, tech-level communication directly from the site. Our unprecedented flexibility in hiring and coordinating electricians as well as taking on basic site construction has simplified the project for our client while significantly reducing their costs. [MORE]

McDonald's NEWPOS

Case Study: McDonald’s NEWPOS 6.5 Upgrade Rollout

In June 2010 IST was selected as the key service provider for four independent partners participating in McDonald’s nationwide upgrade to NEWPOS 6.5, the latest iteration of McDonald’s proprietary POS system. In total, IST’s field service teams reached 5000+ locations all across the United States within just 13 months.

Due to the mission critical nature of POS software we performed all work after hours with little room for errors. The scope of work varied from location to location but usually included new hardware installation (Panasonic, PAR, NCR), software installation from a preconfigured and staged system, network configuration, cabling and cleanup. Again, detailed time tracking and reporting were central to our clients’ success.

Sonic Depot Repair

Case Study: Customized onsite Service, repair, and warehousing

Over the past twenty years IST has developed extensive working relationships with many of the largest quickservice concepts in the United States. Our nationwide reach and attention to personalized, quality service and repairs have helps IST land a significant percentage of McDonald's onsite service work; as well as onsite service, depot repair, and warehousing for Sonic and Burger King.

IST works with our clients to develop a nuanced framework taking into consideration geographical distribution, age of equipment, urgency of need, reporting requirements, etc.

Installations

Installations: Nationwide or Right Next Door

  • IST has installed some of the largest technology rollouts ever performed
    in the restaurant industry.
  • Your single point of contact will lead our nationwide field staff
    through every step of the installation process with an eye to
    quality and professionalism.
  • From a simple peripheral installation to outfitting an entire chain, IST
    is your single-source solution for IT installs.
Onsite Service

Onsite Service: An IT Expert At Your Door

  • IST is available for emergency onsite service 24 hours a day, every day of the year.
    Get industry-leading service right when you need it.
  • Every IST engineer is highly trained and held to the most exacting standards
    of quality, speed, and professionalism.
  • Our customers range from singe-site restaurants to 5000-location chains.
  • For a more short-term solution, we offer ‘Break & Fix’ service as well.
Help Desk

Help Desk: 24 Hours a Day, 365 Days a Year

  • Never get an answering service or a machine again. IST’s support is always live and available to help get you up and running in no time!
  • IST offers full-service help desk support. We are able to customize a help desk agreement tailored specifically to your company. Whether on a per-call or contract basis we are always just a phone call away from getting you back up and running!
  • Ask about IST’s managed services for an extra layer of insight.
Depot Repair

Targeted to any Budget or Time Frame

  • Our trained Repair Technicians work in our newly updated and
    expanded Depot Repair center on the most state-of-the-art
    equipment available.
  • To ensure seamless service, we offer multiple turnaround options
    targeted to every budget and for every sense or urgency.
  • We offer both contract and per-item repairs.